Refund policy

Returns & Exchanges

We want you to love your SOLÉ pieces. If something isn’t right, you have 14 days from the day your order is delivered to request a return or exchange.

To be eligible, items must be unworn, unwashed and in their original condition and packaging, with any tags intact. For hygiene reasons, grip socks must be unworn with their packaging intact.

How to start a return or exchange

Email us at hello@thesole.ae with your order number and what you’d like to return or exchange. We’ll reply with the return instructions and address.

Return shipping

For change-of-mind returns and size exchanges, return shipping is the customer’s responsibility. If your item arrived faulty, damaged or incorrect, we cover the return cost and will replace it or refund you in full — just email us within 14 days with a photo.

Refunds

Once we receive and inspect your return, we’ll process your refund to the original payment method within 5–10 business days. For Cash on Delivery orders, refunds are issued by bank transfer or store credit. Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

The fastest way to change a size is to return your item and place a new order. If you’d prefer a direct swap, email us and we’ll arrange it subject to availability.

Questions?

We’re here to help — reach us any time at hello@thesole.ae.